*Customer Service Review* O2 Lincoln

Picture found on www.google.co.uk
O2 online - Link

Okay so this is going to be one of my more serious reviews and is purely based on the customer service at O2 Lincoln inside Waterside.


As you may or may not know, i am [Not] a proud owner of a Sony Ericsson X10i (BOOM NAME AND SHAME!) and i've had one handset have a "Catastrophic system failure" and the second replacement handset has literately just done the same thing after 5 months. I rang up Sony Ericsson help line and came through to an operator who basically said its O2's problem. I said "Okay, Thanks ill go through them."


DAY 1 - The Prelude


So i ring them up and demand that i have a new DIFFERENT handset. Obviously there was some struggle with tem understanding the situation but they finally got it when I mentioned im not paying the bill. Half an hour on hold went by and they announced "We can give you an Iphone 3GS for 75 pound charge" admittedly it was a good offer, however it was reconditioned and why should i pay for a phone which im not satisfied with. It should ave been free. The operators good will was greatly appreciated but I just couldn't allow them to take me for even more of a ride.


DAY 2 (Today) - The review.


I walk into a busy O2 store with three people behind the popular "Guru bar" Or to me and you, "The counter." I look around at the Very good and well thought out displays, showing offers, latest phones and tablets on offer/sale. A guy wearing the odd shirt out come up to me and says "Sorry for your wait, Can I help" he seemed a nice guy so I explained all of my situation and said "... so its bricked, its a geek term" The term "bricked" as im sure your aware means its useless or to better put it:

[Bricked - An electrical gadget which cannot serve its desired purpose and cannot perform basic operations; I.E Turn on]


So he says "Ahh im not a geek, Ill let you speak to one of these guys" rather jokingly and walks off. Enter the Face palm!!


I finally get greeted to possibly the best employee in the customer service sector I have ever spoken to. Well presentable and great manners, he understood my situation and was extremely knowledgeable about how to sort my situation out with no hassle. A great man to talk too and just made me feel as if I was being truly cared for. I walk in a pissed off irritable bastard, I walk out with a loan phone and feeling pretty good and relived there is good service out there.


So Mr Paulo De Oliveira. Well done you sir, You truly deserve a promotion or some kind of inter-company recognition award for the service you provide!

(I have asked for mr. Paulo De Oliveira's permission for using his name and will be notified on publication.)


SO overall id give the customer service on the phone a 7 out of 10 as its not perfect but it can be improved. However, In store i'd happily give a 10 of 10 Easily. 


So if you want a phone with O2 i heavily suggest you go instore!

Mid week update - Best of the internet.... from Today!

Hey what's happening guys, i've seen possibly one of the best things this week. Comes from a guy called Toby turner. His stuff is pretty good so I really suggest you go check him out. It comes in the form of the Song "Apologize" by onerepublic Ft. Timbaland but its a parody. I do like my parodies as of late so I thought its worth hitting you guys up! (Its below)

[ worth a mention as well that my one and only found this.. so all hurrahs to Miss Eleanor moss please :D]

Hope your all having a good week! tomorrow be sure to look at some more reviews i'm doing in the form of a customer service review at O2 Lincoln and also the game review of Lego Starwars 3.

Peace!

<3

(MUSIC REVIEW) Take that - Progress

Picture from PLAY.COM

I don't know why but every time I'm out in town with the lads, I have a few too many and then start singing "happy now" by Take that. I think that kinda gave me the idea of writing the review...

So Yes, this albums been out for a few months now and well, Its my first 10 of 10 *****

I remember when i was younger when boybands were on my Kill list and spice girls were on my love list (No point in denying it) so when "Take That" made the news to announce a comeback i thought just like my best mate "Its like the soprano's, ITS OVER! get a new show!" a few years later, im fighting the masive gang of superfans for tickets. I wouldnt say im my self a superfan, but I thoroughly enjoy their output.

Something which ive managed to point out in the band, is that you can really tell there's a sense of friendship (This is before robbie joined back) A sense of unity and they love what they do.

Enter Robbie Williams.


I think it was Howard said in an interview that they cant trust him as of yet but its building. In "Progress" you can just tell there is a sense of unity again, best mates gelling together to make Awe-spiring (Awesome + Aspire) music.

The highlight song to me is "Happy now" which as many Britons saw on their television sets on "Red nose day" They can have fun and are willing to have a laugh. The seriousness of their music is apparent from track 1 (The Flood) but they cans till do stuff like this, Its Refreshing to see there just a group of people like us, not full of them self (I could be wrong but they all do look genuine)

So overall, This has to be one of the best albums I own along side Freezepop (They own.)

If you haven't got their album yet, YouTube or buy it! You WILL NOT be disappointed


(I take no responsibility if you buy it and your disappointed. Sucks to be you.)

Portal 2! Oh GLaDOS would be proud.... *SPOILERS - Dont say i warned ya!*

After playing "Homefront", i really needed to get my self out of the infamous video game rut. What better to do that than what i've been raving about for the past month... But portal 2.

I started talking to The ever popular Billy Gill about how this were to link into Portal 1 seeing as "Chell" was left to die as the screen left to blank while large parts of the Aperture laboratories. If you were to buy the first one off steam now, the endings changed, You get pulled back into the lab by an unknown robotic sound. THIS BLEW MY MIND!! for this reason i love Valve. They just seem to have that attention to detail that No other game company seem to have. That extra forcefulness to iron out the impurity even if it is just a few second clip.

So, right the game. Until I immediately started to play, I stood by the fact of "If its not broken, don't fix it." for valves sake, Ill happily stand that to the side. The graphics developed form the 2007 release to the now 2011 release, the graphical improvement is 10 fold! I was blown away taking my few steps and somehow they just seamed to be getting better throughout the game, I think its just the attention to detail in which is placed into everything, The ominous scenery, the nerving sounds and the intense environment you get placed in shortly after "WHEATLY" (Stephen Merchant) wakes you up.

While were on the subject of "Wheatly", He has to be the best character in a video game for the past few years. The witty, clever humour of Stephen merchant and the changeability of a Crazed GLaDOS makes this game just that even more comfortable and humours. Also to add, The award for best Actor to play a character in a video game for a while goes to Stephen Merchant <3

So going through the game, we see the true destruction of the aperture science test chambers as we delve deaper into the heart with your trusty side kick Wheatly. So the test go past and then the tides turn for the worst, eventually you end up falling to the very bottom of the humongous facility. This is, for me, where the game makes it amazing. We discover through the ages of the ancient tests in which CAVE JOHNSON guides you through. Decorated with the old propaganda style posters and the contrast of colours and little details shows you and guides you through the years of Aperture's existence and the unfortunate downfall of Cave Johnson (JK Simmons). 

So basicly, the only downside of this game which to me was near-perfect is that of a fundamental Glitch.

If your lucky, you'll get a glitch which will ruin this game. (MASSIVE SPOILER!) as you raise to meet a crazed wheatly you'll get to see that he mentions ways to defend himself in the next 5 minuets of fighting. Well, At this point he should fire bombs at you. on my game, He didn't. you just fanny around for 5 mins and then drop to the floor in tour poison induced death.

(Video on my Youtube page! search thewinoftheweek)

Overall i'm going to give this game a 9 of 10. The best game i've played by far! Please, i beg you. Drop Black ops, Pick up your copy of Portal 2!

Next time what am i going to have a look at? Here a hint!

"Play Well" boys n girls!

HOMEFRONT (Xbox 360) Review!!! *SPOILERS*

Whats happening guys, as i type this is currently sat in a lesson (which ive completeated) so please excuse this if its abit "edgy"

Now im gonna Rant about, the dramatic faliure of HOMEFRONT (Xbox 360)
Going to one of my best mates houses and seeing it gather dust, i ask "Are you even playing that?" He hapily replies "Nope" I then take up the chance to borrow the game. As he hands the box over to me he gently smiles. I know know why.

Now imagine my delight when i put the disk in, at the main menu, everything is running incredibly fast. A fast shoot em' up so i can run in guns blazing. screw all stealth missions.

I enter the game to one of the best intros to a game ive ever seen. It kind of reminds me as half life 2 where your on a dull train, instead your being taken through a town in collorado on a bus because the crazed Korean war machine want to sign you up as a piolot in the fictional KPA.

So here i am, In awe of the event leading up to your escape questioning "WHOLY CRAP?! CAN THEY ACTUALY DO THIS?" considdering the whole fiasco over the MW2 airport level, Im supprised this even go to mainstream with this idea.

So here i am runign around with a pistol thinking this game is awesome... I come across a collectable. (1 of 61)... FML.

I HATE COLLECTABLES IN VIDEO GAMES. I know video games arnt very realistic and the game is set in the future, but i pose to you ther reader 3 questions. Why are these collecables in the most stupid locations, Why are they glowing? And where the hell is this person putting these things?
Im all for Replay-abilty but collectables is not the way to go about it, Why cant they make a game like "Heavy rain (PS3)" where all decisions can unlock a different endings, like those books I didnt like [I LOVE <3!] where "Please turn to page 7" would decided your fate.

Okay so im prety impressed with how the game holds itself and the sheer amount of weaponry that i can use. i remeber starting with the pistol in the first level "Why we fight" and then picking up the M15.... The sound ressembling a secret love child of barry white and chuck noris. This meaning the sweet sexual tennor of Mr Barry while while having the punch of chuck noris's hidden fist... Infact, Just chuck noris loking the enemy in the eye. The story line is, in my opinon alright not factic, but alright. In places it can be predicatable and shocking which i love, i love to have compassion to the charecters when effectivly metaphorical human waste hits the metaphorical air blowing device.

One this that RUINED this game for me. the ending. I liek being left on a cliff hanger, especialy the emotional roller coaster this game provides, however when what happends happends. Your left thinking "Oh. No 2 then...." not "WHOLY SHIT! IS THERE A NUMBER 2?!?!" THQ might as well of just put on the screen "TO BE CONTINUED..."

Over all id rate this game as a 3 - 5 orr 6 - 10. I would recomend it a play, but its not my kind of thing.

Have a go at it, and let me know what you all think!!
Peace!

Back and running!! 24/04/2011

HAPPY EASTER!

In this episode we have the Awesome Mr Jonathan Danby Right beside my self and our resident, the ever popular MR. billy gill.

We talk about Porn (Funny names in the adult entertainment sector) We argue... Decide Portal 2 is possibly THE best game ever, and then we rant some more.

NOT forgetting though, our new segment called BIGtom Vs.

Now we should change the name seeing as me and billy are on the same team :/

Anyway give it a listen, let us know what you think :)

We are going to do a segment where were going to answer your questions aswell so please hit us up on Facebook, here or our email address thewinoftheweek@hotmail.co.uk

Till Next week, the download is in below.

http://www.datafilehost.com/download-3b6e80b5.html

Episode 1!!!

Alright, its not perfect.
actualy making a plan for next week :)

http://www.datafilehost.com/download-17d4c30a.html

Much love!